There is two sides to every story, debate or indeed argument. There will always be some right and some wrong in all versions. You need to hear all sides, before you decide on your own considered professional view and form your opinion. ‘Listen with your ears, hear with your emotions’ is sound advice. I have used this approach a lot throughout my HR career. I always try and look at every HR action or intervention from the users point of view and in discussing the detail am open to trying to see it from anothers’ perspective. This understanding has guided me to better decision-making and better judgements. Listening is such an under developed and under utilised skill. Most people are so attached to their own beliefs and opinions, they shut out the beliefs and opinions of others. This is a great pity as good engagement flows where people with differing opinions listen to each other and build on each others input. ‘Listen to understand, not to argue’ is more sound advice. We in HR should be the practice champions in this space.